Frequently Asked Questions
Answers about how FlowGrowth works, billing, support, and what to expect.
About FlowGrowth
FlowGrowth is an AI-powered customer acquisition system for founders, solopreneurs, and small teams.
It creates, launches, monitors, and improves Meta campaigns so you do not have to write ads, design creative, manage campaign setup, or analyze performance on your own.
You set the goal, budget, and business context. FlowGrowth handles the campaign work inside those approved boundaries.
You can use a general AI tool to write ad copy, but that still leaves you with the hard parts.
You still need to know what campaign to run, what audience to test, what offer angle to use, what creative format to create, how to set up Meta, how to monitor spend, and when to adjust or pause a campaign.
FlowGrowth is built to manage the workflow, not just write words. It turns your website and inputs into campaign strategy, ad concepts, creative direction, launch setup, monitoring, and next-step recommendations.
Yes.
FlowGrowth is built for people who need customers but do not want to become media buyers, copywriters, analysts, graphic designers, or brand strategists.
You do not need to know campaign structure, targeting, placement strategy, copy frameworks, or optimization rules.
You need to know your business goal, budget, and offer. FlowGrowth handles the campaign workflow from there.
Canva helps you design assets.
FlowGrowth helps you acquire customers.
FlowGrowth does more than create visuals. It reviews your business, builds campaign strategy, creates ad concepts, prepares launch-ready campaign work, monitors performance, flags issues, and improves your campaigns.
Use Canva when you want a design tool. Use FlowGrowth when you want the campaign work handled for you.
Most AI ad generators stop at output.
They give you ad images, copy, or templates. You still have to decide what to run, where to run it, how to structure the campaign, how much to spend, what to test, and when to change direction.
FlowGrowth is built as an operating system for acquisition. It connects strategy, creative, launch setup, monitoring, optimization, and reporting into one workflow.
Ads, Creative, and Ownership
Not at launch.
FlowGrowth starts with Meta static ad creative and campaign execution. Video ad creation is planned for a later phase.
FlowGrowth is Meta-first at launch, so the ads are built for Facebook and Instagram placements.
Future channels may include TikTok, Google, LinkedIn, YouTube, and others.
Yes.
You own the ads created for your business, including the copy and creative outputs delivered to your account. You can use them in your Meta campaigns, save them, export them, and reuse them in your own marketing.
FlowGrowth may retain internal performance learnings, templates, scoring logic, and system-level insights, but not ownership of your brand, product assets, or finished ads.
Yes.
You can provide your website, logo, product images, brand assets, offer details, and approved claims or proof points. FlowGrowth uses those inputs to make your ads.
If you do not have polished assets yet, FlowGrowth creates campaign concepts and creative direction from your website and brand signals.
You can request changes before launch.
FlowGrowth generates multiple campaign concepts and reviews them for brand fit, offer clarity, audience fit, claims risk, and launch readiness. If something feels off, you can regenerate the ad or edit the copy before launch.
For subscription plans, creative refreshes and new campaign builds are handled based on your plan limits.
You can correct the business name, offer, audience, claims, brand details, or creative direction before launch.
FlowGrowth uses your website and inputs, but you are responsible for reviewing campaign outputs before anything goes live.
If something is incorrect, edit it or contact support before approving launch.
Campaign Launch and Meta Setup
Before launch, you need:
A website or landing page
A clear offer
Your Meta Business Manager
Your Meta ad account
A payment method connected to Meta
Meta Pixel or Conversions API status reviewed
Approved campaign budget
Any required brand assets, claims, or proof points
If something is missing, FlowGrowth will flag it before launch.
Yes, for subscription plans where campaign launch is included and the required setup is complete.
You set the approved goal, budget, and operating authority. FlowGrowth works inside those boundaries.
If something is incomplete, risky, or outside your approved budget, FlowGrowth will hold or flag the issue instead of pushing ahead.
A campaign may be held if setup is incomplete, tracking is missing, claims are risky, budget authority is unclear, or the campaign falls outside your approved budget.
A held campaign has not failed.
It means FlowGrowth needs missing information, safer copy, clearer proof, or your approval before moving forward.
Yes.
You should use your own Meta Business Manager and ad account. That keeps your business assets, billing, campaign history, pixel data, and audience signals under your control.
FlowGrowth helps with campaign creation and management, but your Meta account remains yours.
FlowGrowth may need access to your website, brand inputs, Meta ad account, Meta Pixel or Conversions API status, landing page, offer details, and campaign goals.
Do not share passwords directly. Access should be granted through the proper account connection or permission flow when available.
No.
Your FlowGrowth subscription covers the software, campaign workflow, agent work, reporting, and included plan capacity. Meta ad spend is separate and is paid by you through your Meta ad account.
You are responsible for all ad spend, platform fees, and third-party charges from Meta or other connected platforms.
No.
FlowGrowth helps create, launch, monitor, and improve campaigns, but no ad platform or marketing system can guarantee sales, leads, revenue, cost per acquisition, or return on ad spend.
Performance depends on your offer, market demand, landing page, tracking setup, budget, audience, pricing, proof, and sales process.
Plans and Pricing
A campaign is one distinct acquisition effort on one channel with its own objective, audience, budget, and approval package.
| Counts as a new campaign | Examples |
|---|---|
A different objective This means the campaign is trying to get a different kind of result. Plain English: “Are we asking people to do something different?” If yes, it is a new campaign. | Examples:
|
A different audience This means the campaign is aimed at a meaningfully different group of people. Plain English: “Are we trying to reach a different kind of buyer?” If yes, it is a new campaign. | Examples:
|
A separate retargeting effort This means you are following up with people who already showed interest. Plain English: “Are we following up with people who already interacted with us?” If yes, it is a new campaign. | Examples:
|
A seasonal or event push with separate targeting and budget This means the campaign is tied to a specific date, promotion, season, or event. Plain English: “Is this a separate push with its own timing, audience, or budget?” If yes, it is a new campaign. | Examples:
|
A launch on a new channel This means you are moving the campaign to a different place where ads run. Plain English: “Are we launching this in a new advertising place?” If yes, it is a new campaign. | Examples:
|
Does not count as a new campaign
- New creative variants inside an existing campaign
- Budget changes
- Bid changes
- Minor audience refinements
- Pausing and resuming the same campaign
An additional managed campaign is one campaign beyond what your plan includes.
It includes 10 initial ad assets, setup, launch, monitoring, reporting, and ongoing improvement while FlowGrowth manages the campaign and the add-on remains active.
Use an additional campaign when you need one extra campaign for a specific offer, audience, season, or follow-up effort.
Upgrade when you need more campaigns every month, more active campaigns, deeper reporting, or more support.
FlowGrowth does not currently offer free trials.
Early access, pilot offers, or limited launch pricing may be offered separately.
FlowGrowth does not use a credit-based pricing model.
Billing and Payment
FlowGrowth accepts payments through Stripe. Available payment methods are shown at checkout.
FlowGrowth does not store your full card details.
One-time digital products are charged at checkout.
Subscriptions are charged when you start your plan and renew automatically each billing period until canceled.
Prices are listed before applicable taxes unless stated otherwise.
Taxes are calculated at checkout based on your billing details and applicable law.
If a payment fails, Stripe may retry the charge. We may also notify you to update your payment method.
If payment is not completed, access may be paused or canceled.
Receipts are sent by email after payment.
Subscription customers can access current and past invoices through the billing portal.
Cancellations, Refunds, and Plan Changes
Yes.
You can cancel anytime. Your account stays active through the end of the current billing period, and you will not be billed again after that.
Subscription payments are non-refundable.
You can cancel from your billing portal or by contacting support@flowgrowth.ai.
Your subscription remains active through the end of the current billing period.
You keep access until the end of your current billing period.
After that, your subscription ends, your account is no longer billed, and access to paid features stops.
No.
Subscription payments are non-refundable. If you cancel, your account remains active through the end of the current billing period and then stops renewing.
If you are having an issue with your account, billing, or service, contact support@flowgrowth.ai so we can review the issue.
No.
One-time digital products are non-refundable because access, analysis, or delivery begins after purchase.
We do not offer refunds except where required by law or where FlowGrowth confirms a duplicate charge, billing error, or unauthorized transaction.
No.
We do not provide prorated refunds for cancellations. Your subscription remains active through the end of the paid billing period.
Yes.
Plan upgrades are allowed. When you upgrade, Stripe charges the prorated difference for the rest of the current billing period.
Your next billing period is charged at the full price of the new plan.
Yes.
Downgrades take effect at the next billing period unless FlowGrowth states otherwise at the time of downgrade.
We do not provide refunds or credits for mid-cycle downgrades.
Yes. FlowGrowth may change prices, plan features, add-ons, or billing terms at its discretion.
Price changes do not affect charges already paid. For subscriptions, any price change will apply only as described at checkout, in your billing portal, or in a notice from FlowGrowth before the change takes effect.
You can cancel your subscription before your next billing period if you do not want to continue under updated pricing.
Account and Data
Yes.
You can request account deletion by contacting support@flowgrowth.ai.
FlowGrowth may retain limited records where needed for billing, legal, security, fraud prevention, or operational purposes.
After cancellation, access to paid features ends at the close of the billing period.
You can request deletion of your data by emailing support@flowgrowth.ai.
Support
Email support@flowgrowth.ai.
Support covers account access, billing questions, setup blockers, FlowGrowth product issues, and questions about your campaign package or subscription.
FlowGrowth cannot answer questions about your Meta, Google, TikTok, or other third-party platform accounts, including account approvals, suspensions, billing, payment methods, policy reviews, rejected ads, platform outages, or platform-specific support decisions. Those questions need to be handled directly with the platform.
Higher-tier plans may include faster response times or added support options.
Support covers account access, billing questions, product issues, setup blockers, and questions about your campaign package or subscription.
Standard support does not include custom consulting, manual campaign management outside FlowGrowth, website rebuilds, legal review, or Meta account appeals unless specifically included in your plan.
FlowGrowth also cannot resolve issues controlled by Meta, Google, TikTok, or other third-party platforms.
We aim to respond within 2 business days.
Priority support may be available on higher-tier plans.
FlowGrowth monitors for campaign issues such as spend pacing, weak conversion signals, creative fatigue, and launch blockers.
Urgent FlowGrowth account, access, or billing issues should be sent to support@flowgrowth.ai.
Urgent third-party platform issues, including ad account restrictions, payment problems, rejected ads, or platform outages, should be handled directly with that platform.